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managing your upgraded account
When you upgrade your membership to premium member or contracted partner, you will find that we have created two different roles associated with the account, to help you manage it: the administrator and the user.
The administrator is usually the first person from your company to register - they have control of the account details, and can:
 add more users to the account, and see all other associated users
submit and manage their mobile solutions
submit a support request to Orange Partner
modify the account details
When others from your company join Orange Partner, they can become part of your upgraded account, by providing appropriate details when applying to upgrade their own membership. Once their application is approved, the will have the status of a user, associated to the account. As a user, they can:
submit and manage their mobile solutions
submit a support request to Orange Partner
FAQS about roles
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How does the administrator add more users to their account? |
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The new users will first of all need to register as Orange Partner members. Once they have done this the administrator can then give them the Account Key, which can be found on 'My Account' under 'Manage My Account Key'.
Copy and paste the key into an email and send it to the user. The user should then log on to the Orange Partner web site, go to 'My Account', select 'Upgrade Membership Registration' and select the option 'I work for a company that has already registered with Orange Partner', then enter the Key.
The administrator will receive an email notification from Orange Partner each time someone uses the Key to be added to the account.
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Can the administrator see all users associated to their account? |
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Yes, they can find all users associated with their account by using the 'Search Members' option under 'My Account'.
They are able to remove any users who they do not wish to accept as part of the account.
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Can the administrator be replaced? |
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Yes, a new administrator can be assigned, by selecting this option within 'My Account'.
The administrator cannot disassociate themselves from the account until they have designated a new administrator.
Once the administrator privilege has been reassigned the old administrator become a user.
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Can a user change the account that they are associated to? |
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If a user changes the employer / company they work for, they can associate themselves to the new employer / company's account (providing they have one with Orange Partner).
The user will need to obtain the member key from their new administrator, then select the option 'Change My Account' within 'My Account', entering the new key. |
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